This policy is effective as of 23rd September 2024
We are VP Care. In order to provide care and support services, we collect and use certain personal information about you. This privacy notice explains how we collect, store, use, and share your personal information, as well as your rights and how to contact us if you have any concerns.
Personal information means any information about you from which you can be identified, but it does not include information where your identity has been removed (anonymous data).
As the ‘controller' of personal information, we are responsible for how that data is managed. The General Data Protection Regulation (“GDPR”), which applies in the United Kingdom and across the European Union, sets out our obligations to you and your rights in respect of how we manage your personal information.
As the ‘controller' of your personal information, we will ensure that the personal information we hold about you is:
used lawfully, fairly, and in a transparent way.
collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
relevant to the purposes we have told you about and limited only to those purposes.
accurate and kept up to date.
kept only as long as necessary for the purposes we have told you about.
kept securely.
If you have any questions about this privacy notice or would like further explanation as to how your personal information is managed, please send an email to our, Director – Vpcareltd@gmail.com, write to Her, {address} or call 075 4129 2020.
Please note when we refer to:A “public body” we mean any organisation in the United Kingdom which delivers, commissions or reviews a public service and includes (but is not limited to) the Ombudsman, local authorities, councils, unitary authorities, Clinical Commissioning Groups, health and social care trusts, the National Health Service as well as their arm's length bodies and regulators
A “social or health care professional” we mean any person who provides direct services, acts as consultant or is involved in the commission of your healthcare or social care services, including (but not limited to) your General Practitioner (GP), dental staff, pharmacists, nurses and health visitors, clinical psychologists, dieticians, physiotherapists, occupational therapists, hospital staff, social workers and other care and support related professionals.
We also obtain personal information from other sources such as:
your allergies and any medical, physical or mental conditions and in particular your care and support needs, from any appropriate external social or health care professionals (including your GP)
your name, home address, date of birth, contact details, needs assessments and financial assessments from any appropriate external social or health care professionals (including any relevant public body regardless of whether you are publicly funded)
your likes, dislikes and lifestyle preferences (including your religious beliefs or other beliefs of a similar nature, racial or ethnic origin, health and sexuality so far as they relate to providing you with suitable care) from your family, friends and any other person you have nominated as your representative
your Attorney or Deputy (if applicable)
We use your personal information to:
prepare, review and update a suitable care plan, describing the nature and level of care and support services which you have requested we supply to you
to communicate with you, your representatives and any appropriate external social or health care professionals about your individual needs and personalise the service delivered to you
make reasonable adjustments, when required, to meet your individual needs and to ensure we have suitable facilities to ensure your safety
invoice you for the care and support services in accordance with our Terms of Business
carry out Quality Assurance procedures, review our service and improve our clients'
We regularly share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.
We will share personal information with law enforcement or other authorities if required by law. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety.
We will not share, sell or trade your personal information with any other third party.
We regularly share your medical information with appropriate external social or health care professionals (including your GP and pharmacist) and any individuals you have nominated as your representative. This data sharing enables us to establish the type of care and support you need. It also allows us to design the right care package to suit your individual circumstances, including if (in future) you decide to receive care from an alternative provider.
We will share personal information with law enforcement or other authorities if required by law. This includes information required by public bodies to evidence our compliance with the applicable regulatory framework. We are also required to share personal information with external social or health care professionals, including public bodies and local safeguarding groups (in some circumstances) to ensure your safety.
We will not share, sell or trade your personal information with any other third party.
The provision of your medical, physical or mental condition is necessary to enable us to create a care plan and to provide you with suitable care and support services. Without this information, we will not be able to assess your care needs or provide any care services to you.
The provision of your name and home address is required so that we can arrange a nurse / care worker to attend your home to deliver the services and so that we can invoice you for the fees.
We will inform you at the point of collecting information from you, whether you are required to provide the information to us.
we will hold the personal information kept within your client file for 6 years as required by law.
we will hold the personal information kept within our feedback procedure for 6 years so that we can identify trends and patterns in our service.
Article 6(1)(b) – processing is necessary for the performance of our contracts to provide individuals with care and support services
Article 6(1)(c) – processing is necessary for us to demonstrate compliance with our regulatory framework and the law
Article 9(2)(h) – processing is necessary for the provision of social care or the management of social care systems and services
Article 6 (1) (f) of the GDPR to process your personal information in pursuit of our legitimate interests which include corporate due diligence, financial modelling, service development and innovation
as the lawful basis on which we collect and use your personal data and special category data (such as your health).
We may transfer your personal information to locations which are outside of the European Economic Area (EEA). These countries may not have the same data protection laws as the United Kingdom and EEA. Any transfer of your personal information will be subject to appropriate or suitable relevant safeguards that are designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information (as permitted under Article 49 of theGDPR). We will not otherwise transfer your personal data outside of the United Kingdom or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries. If you would like further information please contact us (see ‘How to contact us' below).
If you have any questions or suggestions about this Terms of Service, do not hesitate to contact us at Vpcareltd@gmail.com